Posts tagged Sales as Service
The Second Basic Principle of Authentic Selling

In the last issue I said the first principle of Authentic Selling is Trust. The second principle is Transparency. Does it surprise you that you can be open and honest and still sell? It’s true! In fact, in our jaded, “I’ve been sold too often” world, it’s what works best, even if it is an approach you don’t experience often. Imagine talking to another person, wanting to help if you can, having a real conversation, and offering your services if they are a fit. All the while being honest, having integrity, and being transparent.

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The First Principle of Authentic Selling

What do you have to know and do to be able to sell with authenticity and integrity? The first principle of Authentic Selling is TRUST. Trust of yourself. Trust of the other person. Trust of the process. One of the reasons you shy away from learning to sell well is that you don’t trust yourself to be true to your values and to honor the other person. Let’s look at that now.

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Sales Is A Conversation

My lovely friend, Diana Needham who does book marketing and publishing consulting, had a great comment about Selling at the first Abundance with Adele workshop. She said, "Sales is a conversation." When she gets on a call, Diana doesn't know where it will go - will she get a new client, will she make a new connection in her network, will she find a new referral partner or someone new to do a project with?

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Can You Really Sell This Way?

Do high-pressure sales offend you? Are you sick of being a “target” for a salesperson trying to meet a quota? Do you yearn for a sales professional who “gets” you and what you want and tries her best to deliver that to you? Me too! Many of the service professionals I talk to are just done with old-school sales where what you want and need are not as important as making the sale.  Recently I realized that the best approach to selling is not selling. It even goes beyond serving.

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What’s Your Approachability Factor?

When I lived in Manhattan, I adopted a “don’t mess with me” posture. I made little eye contact, kept my purse near my body, and pretended that I had on body armor so that I appeared stronger and tougher than I felt on the streets and in the subways of New York City. I usually don’t need that posture now that I live in North Carolina, but I know how to adopt it if I’m in a dark alley walking to a parking lot. I get out my mace and put on my “leave me alone armor”. I’ve been thinking about how the energy we project affects us in business.

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Do You Love the Game?

A few years back I worked with collegiate athletes at a well-known university on Mental Peak Performance.The kids were talented and well trained, and many were on scholarship for their sport. If there was a glitch in their performance, I was called in by their coach to help them get their mindset right so they could compete and win. Consistently, when I helped the student athlete erase the mental and emotional blocks that were upsetting his/her competitive performance and apply that to a sensation of winning, s/he began to excel. Some ran their best time in races, others began to win their competitions, and several became team captains and made Dean’s List for the first time in their college career.

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Are You a Selfless Giver?

In the book Give and Take, Adam Grant takes on the fallacy that generosity is to be feared and discouraged in the work place. He posits that being a Giver is a natural lubricant to business and connections. In his book he sets about testing some theories about Givers, Takers, and Matchers. Givers are generous and like to give, Takers like to receive, and Matchers like to make sure they're getting an equal exchange.

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Are you IN?

In mid-September I visited Southport, NC, a lovely coastal town that was featured in the movie Safe Haven (based on the book by Nicholas Sparks). I have been to Southport several times before because both a good friend and several of my cousins live there. This time was different. I was going to present a talk to the women’s group of the local Chamber of Commerce. I was nervous, I was excited, I was prepared.

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Who Are You When You Sell?

Do you turn into “Meek Molly” when you talk to a prospective client about working with you?Do you become “Bulldozer Betty” by being overly aggressive and pushy? Do you play “Avoiding Annie” and just skip the whole sales conversation all together? I’ve played each one of these roles in sales, and honestly, none of them have worked very well. It’s just the oddest thing how a confident adult turns into a child, an awkward teen, or a bully when faced with selling her services.

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